New Country Appliances (demo) Terms of Sale and Warranty

These terms explain how sales, product condition, returns, payment, delivery, and New Country Appliances (demo)warranties work. The product invoice and any written condition statement or warranty supplied before purchase apply to that specific item. Nothing here limits rights that cannot legally be waived.

1. Products and condition

NCA Demo Inc. sells reclaimed, open-box, scratch-and-dent, clearance, and other products. UnlessNew Country Appliances (demo) specifically states otherwise in writing, products do not include a manufacturer’s warranty. Product condition and included parts vary by item. Review the product before purchase when available, and review the item-specific condition statement and invoice.

New Country Appliances (demo) will identify known material defects in a written condition statement or invoice before the sale. A product described as “as is” is sold in its disclosed condition, subject to any New Country Appliances (demo) warranty expressly provided in writing and rights that cannot legally be waived. “As is” does not mean that New Country Appliances (demo) may conceal a known material defect or avoid a legal obligation.

2. All sales final; returns and cancellations

All sales are final. New Country Appliances (demo) does not accept returns, exchanges, or provide refunds for a change of mind, ordering the wrong item, or a customer’s preference about the product’s disclosed condition. This policy does not limit any remedy required by applicable law, an express written warranty, or a written agreement with New Country Appliances (demo). If an item is materially different from its written description or has a covered warranty issue, contact New Country Appliances (demo) promptly so the concern can be reviewed under applicable law and the written terms for that sale.

A reservation or request made through the website does not complete a purchase or guarantee that an item will remain available unless New Country Appliances (demo) confirms otherwise in writing. Any deposit, cancellation right, and refund treatment will be stated in the written order or invoice before the deposit is accepted.

3. New Country Appliances (demo) limited warranty

Any New Country Appliances (demo) warranty is limited to the coverage and period below, subject to the item-specific invoice and the exclusions in this section. New Country Appliances (demo)’s warranty covers mechanical parts and labor only. It does not include cosmetic condition, appearance, installation, or services not expressly listed. No warranty is provided for an item unless this section or the item’s written invoice says otherwise.

Major appliances

Major appliances include a one-year parts-and-labor warranty. In-home service is available within the Surrey, British Columbia area through CPS, New Country Appliances (demo)’s warranty service provider, or a technician selected by New Country Appliances (demo). Customers outside that service area must bring the appliance to New Country Appliances (demo)’s Surrey store for service. The written warranty or invoice for the product will identify the deductible that applies. Each service request has a minimum deductible of $99; the deductible may be higher based on the product price and will be disclosed in writing before purchase.

Microwaves, Blu-ray players, and DVD players

These products include a 30-day in-store warranty for mechanical parts and labor. The customer must bring the product to New Country Appliances (demo)’s Surrey store for warranty service.

Products sold without an New Country Appliances (demo) warranty

Accessories, non-electronic items, and any other product that the item listing or invoice identifies as “as is” or “no New Country Appliances (demo) warranty” are sold without an New Country Appliances (demo)warranty. A product’s warranty status must be identified for that item before purchase. This section does not waive rights that cannot legally be waived.

Warranty service process and charges

Contact New Country Appliances (demo) to start a warranty request and present the original invoice. If the invoice is lost, New Country Appliances (demo) may charge a $25 lookup fee. Warranty service must be arranged through New Country Appliances (demo) during the applicable warranty period. In-store service is handled by New Country Appliances (demo). In-home service is handled by CPS or a technician selected by New Country Appliances (demo). Do not authorize another repair provider to perform warranty work unless New Country Appliances (demo) first approves it in writing; unauthorized work may not be reimbursed to the extent permitted by law.

If a technician determines that the reported issue was not caused by a product defect or covered failure, a $125 service charge applies for that visit. Any applicable deductible and service charge will be explained before service is authorized. Warranty service does not extend the warranty period unless required by law.

Warranty exclusions

The New Country Appliances (demo) warranty does not cover damage or failure caused by improper or incomplete installation, misuse, neglect, accident, unauthorized repair, or an external cause. New Country Appliances (demo) does not provide installation. The customer is responsible for arranging installation by qualified individuals. Damage caused during or resulting from installation is not covered, to the extent permitted by law. These exclusions do not remove any non-waivable legal rights.

4. Prices, payment, and financing

The price, applicable taxes, delivery charges, deposits, balance due, and payment deadline will be shown on the written order or invoice. Unless the written order says otherwise, the balance must be paid in full before pickup or delivery. New Country Appliances (demo) may accept deposits, with the amount and terms recorded in writing. A financing company such as Acima or another third party may offer separate financing. That financing is governed by the customer’s agreement with that provider, not by New Country Appliances (demo)’s terms.

New Country Appliances (demo) does not extend credit unless a separate written agreement says so. If a customer owes a balance directly to New Country Appliances (demo) after its written due date, New Country Appliances (demo) may charge simple interest at 1% per month (12% per year), only if the customer agreed to that interest term in writing before pickup or delivery. Interest will not be compounded and will not exceed the maximum rate permitted by law. This clause does not change or add charges to a third-party financing agreement.

5. Pickup, delivery, storage, and installation

New Country Appliances (demo) may arrange delivery through a third-party delivery provider or, in some cases, New Country Appliances (demo)employees. The delivery provider, delivery date, delivery charge, and delivery scope will be confirmed in writing. Delivery does not include installation, hookup, removal, or modification unless the written order expressly includes that service. New Country Appliances (demo) does not offer installation.

New Country Appliances (demo) provides up to seven days of complimentary storage beginning on the product sale date stated on the invoice. Any storage beyond that period, including any charge or other consequence, must be disclosed to and accepted by the customer in writing before it applies. The customer must ensure that the delivery location is ready and accessible. Any damage, delay, or additional charge will be handled according to the written delivery terms and applicable law.

6. Product title and risk

Payment, transfer of ownership, and responsibility for loss or damage are governed by applicable law and the written order or invoice for the transaction. New Country Appliances (demo) will not claim a security interest or lien unless the customer separately agrees to it in a written document.

7. Contact and governing law

For questions about a sale or warranty request, contact NCA Demo Inc. using the phone number or email address shown on the invoice or New Country Appliances (demo) website.British Columbia law applies to the extent it governs the transaction. Any court proceeding must be brought in a court with proper jurisdiction and venue under applicable law. Nothing in these terms prevents a customer from exercising a right or remedy that cannot legally be waived.

Contact us or call 604-555-0199. See also returns and warranty and delivery and pickup.