Returns and Warranty

All Sales Final

All sales are final. We do not accept returns or exchanges, or provide refunds, for a change of mind or a preference about an item’s disclosed condition. This policy does not limit rights under the written warranty or applicable law.

Our products may have cosmetic marks or other item-specific conditions. Please review the product and ask us any questions before purchase. Warranty coverage for your item will be stated in writing.

Warranty Coverage

Products sold by NCA Demo Inc. do not include a manufacturer’s warranty unless we specifically state otherwise in writing. New Country Appliances (demo) warranty coverage is limited to mechanical parts and labor and is described below and on the item’s invoice.

• Major appliances: One-year parts-and-labor warranty. In-home service in the Surrey area is handled by CPS or a technician selected by New Country Appliances (demo). Customers outside the service area must bring the appliance to our Surrey store. Clearance status does not remove the one-year warranty on a major appliance.
• Microwaves, Blu-ray players, and DVD players: 30-day in-store warranty for mechanical parts and labor.
• Items without an New Country Appliances (demo) warranty: Accessories, non-electronic items, and any other product identified on its listing or invoice as “as is” or “no New Country Appliances (demo) warranty” are sold without an New Country Appliances (demo) warranty.

The written warranty and applicable deductible are available before purchase. Cosmetic condition and installation-related damage are not covered by the New Country Appliances (demo) warranty, to the extent permitted by law.

Warranty Claims and Service Charges

Contact New Country Appliances (demo) to arrange warranty service and present your original invoice. If your invoice is lost, a $25 lookup fee applies.

Each service request has a minimum $99 deductible. The deductible may be higher depending on the product price; the amount for your item will be stated in writing before purchase.

In-store warranty service is handled by New Country Appliances (demo). In-home service is handled by CPS or a technician selected by New Country Appliances (demo). Please contact us before authorizing service with another provider.

If the technician determines that the issue was not caused by a product fault, a $125 service charge applies for that visit.

Payment Terms

Interest on a balance owed directly to New Country Appliances (demo) applies only if the customer agreed to the interest term in writing before pickup or delivery. If agreed, simple interest is 1% per month, will not be compounded, and will not exceed the maximum allowed by law. This does not change the terms of financing provided by a third-party company.

For questions about an item’s condition or warranty, contact us before purchase — call 604-555-0199. Your invoice and written warranty identify the coverage and deductible for your item. The full terms of sale set out these policies in detail.