Frequently Asked Questions
Condition, warranty, delivery and payment — the things worth knowing before you come in.
Common Questions
What kinds of appliances do you carry?
Inventory changes regularly, but you will typically find refrigerators, ranges, dishwashers, washers, dryers and other major home appliances. Browse by category or search by brand or model number to see what is currently available.
What do scratch-and-dent and open-box mean?
These terms describe why an appliance is offered at an outlet price, not every detail of a particular unit. Scratch and dent means a visible mark such as a scratch, dent or scuff; open box means the original packaging has been opened. The mark, the history and the included items vary by unit, so ask us about the specific appliance and check the warranty shown on its invoice. The FAQ page lists every condition term we use.
Are appliances tested before they are sold?
Yes. Each appliance is powered on and checked for normal mechanical operation before it reaches the sales floor. Ask our team if you would like details about a specific model or available unit.
Why do I see one listing for a model?
The website groups available inventory by model so the same appliance is not repeated for every serial number. If more than one physical unit is available, our team can explain the condition of each one and help you choose.
Can I reserve or buy an appliance online?
Online checkout is not available. Add models to your inquiry list, then call 604-555-0199 or send us a message to confirm availability and next steps. Adding a model to your list does not reserve the appliance. To hold an appliance, call the store — a hold needs a deposit or a manager's approval.
What warranty is included?
Major appliances include a one-year parts-and-labor warranty in the Surrey service area. Microwaves, Blu-ray players and DVD players include a 30-day in-store warranty. Accessories, non-electronic items and anything the listing or invoice marks as sold as is carry no AOLLC warranty. Your invoice shows the exact warranty for your purchase.
Do you offer delivery and appliance haul-away?
Local delivery is available in and around Surrey. We can also haul away an old appliance when delivery is arranged. The old appliance must be disconnected from power, gas and water before the delivery team arrives.
What should I bring for store pickup?
Bring a suitable vehicle, appliance straps and protective blankets. Measure the appliance, your vehicle and all doorways before pickup so you know the unit will fit safely.
How do I request appliance service?
Use the Request Appliance Service form and provide your contact information, model number, purchase details and a clear description of the problem. Photos and error codes can help the service team prepare before contacting you.
Can I return an appliance?
All sales are final. Please inspect the appliance and confirm its size, condition and installation requirements before purchasing. Warranty service is handled according to the terms printed on your invoice.
What Do These Appliance Terms Mean?
These terms describe why an appliance may be offered at an outlet price. A label does not, by itself, describe every detail of a specific unit or determine its warranty. Please review the actual appliance, ask us about its condition, and check the warranty shown on its invoice.
Scratch and dent
An appliance with a visible mark, such as a scratch, dent, or scuff. The location and extent of the mark vary by unit. Ask us about the specific appliance and any known functional issue.
Open box
An appliance whose original packaging has been opened. It may have been opened for inspection, returned, or displayed. The unit’s history, condition, packaging, and included items can vary.
Overstock
Extra inventory a seller or manufacturer needs to move. “Overstock” describes why the item may be discounted; it does not tell you whether the box has been opened or describe the unit’s condition.
Discontinued model
A model that is no longer part of the manufacturer’s current product lineup. Discontinued describes the model’s status, not whether a particular appliance is new, used, or damaged.
Clearance or closeout
An item being sold to clear inventory. It may be overstock, a discontinued model, or another type of outlet item. Check the individual product’s condition and warranty.
Floor or display model
An appliance that was displayed in a showroom. It may have been handled or used for demonstrations and may have marks or wear. Condition varies by unit.
Freight or handling damage
Damage that occurred during shipping, delivery, or warehouse handling. It may affect packaging or the appliance itself. Ask us about the specific damage and inspect the item.
Customer return
An item returned after a previous sale. The reason for return and the amount of prior use can vary. Ask about the unit’s condition, included items, and warranty.
Refurbished or reconditioned
An item that has been inspected and repaired or restored. We use these terms only when work has actually been performed on the appliance. “Factory certified refurbished” means the work and certification come from the manufacturer or an authorized provider.
Used or pre-owned
An appliance that was previously installed or used. Its condition, history, and warranty vary by item.
New in box
An unused appliance in its original packaging. Check the product details to confirm the packaging and included items.
As is or no New Country Appliances (demo) warranty
The item is sold without a New Country Appliances (demo) warranty. This label describes warranty coverage, not the item’s full history or condition. Check the product listing and invoice for the terms that apply to that specific item.
A Note About Individual Items
More than one term may apply to an appliance. For example, a discontinued floor model may also have a scratch or dent. Please ask us about the specific unit you’re considering; its condition and warranty are item-specific.
Still unsure? Get in touch or call 604-555-0199 — we would rather answer a question than sell you the wrong appliance.