Delivery and Pickup

Store Pickup

Pick up your purchase at our Surrey store during store hours. Please bring a suitable vehicle, appliance straps, and protective blankets so you can transport your purchase safely.

We provide up to seven days of complimentary storage from the sale date shown on your invoice. If you need more time, please contact us before the seven days are up. We’ll let you know about any additional storage terms or charges and get your agreement before they apply.

Local Delivery

Local delivery is available in and around Surrey. Charges depend on the item and delivery address. Call us to confirm the delivery charge and arrange a time. Delivery may be completed by one of our delivery partners or by our team.

Please tell us about stairs, narrow doorways, or other access details when arranging delivery. We’ll confirm any additional charges with you before booking.

Appliance Haul-Away

Ask us about hauling away your old appliance when you arrange delivery. The old appliance must be disconnected from power, gas, and water before the delivery team arrives. Removal and any door-removal charges will be confirmed before delivery is booked.

Installation

New Country Appliances (demo) does not provide installation. Please arrange installation separately with a qualified installer. Installation-related damage is not covered by the New Country Appliances (demo) warranty, subject to applicable law.

Check Your Delivery

Please check your appliance when it arrives and contact us promptly if you notice delivery damage or another concern. Reporting an issue quickly helps us investigate it. This request does not limit rights under your written warranty or applicable law.

Questions about a delivery? Contact us or call 604-555-0199.